istana1Terms of Use

We at istana1 set out our terms of use to establish clear boundaries between what we provide as a platform and what remains your responsibility as an account holder. These terms apply to all users who access istana1 via Android APK, iOS browser, or desktop web, regardless of location or device type.

Our service is an online entertainment platform offering football sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables, slot games, and esports markets. We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We process withdrawals subject to compliance review. These terms govern account creation, deposit and withdrawal mechanics, bonus conditions, dispute resolution, and jurisdictional limitations.

By creating an account on istana1, you agree to these terms in full. If you do not agree, you should not use our platform.

Account Creation and Use Conditions on istana1

We require all account holders to complete identity verification (Know-Your-Customer, or KYC) before depositing funds. When you register on istana1, you provide your email, mobile number, username, and password. We send a verification link to your email—you must click it to activate your account. After activation, you must upload a government-issued ID (passport, national identity card, or driver license) and proof of address (utility bill, bank statement, or rental agreement dated within three months). Our compliance team reviews these documents during standard business hours. Most verifications complete within one business day.

Your password on istana1 is encrypted and stored securely. We do not store plain-text passwords and cannot retrieve them. If you forget your password, use our "Forgot Password" link, verify your email, and create a new password. You are responsible for keeping your password confidential. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Account eligibility and jurisdiction

Our services on istana1 are available only where local law permits. You are solely responsible for verifying that participation in online gaming and betting is legal in your jurisdiction before creating an account. We do not represent our services as universally legal across Indonesia—regulations vary significantly by region and municipality. Some areas permit online gaming; others restrict or prohibit it. If we detect account activity suggesting you are accessing from a restricted jurisdiction, we may suspend your account and freeze your balance pending legal review. By opening an account on istana1, you confirm that you are acting in compliance with applicable local law.

Account suspension and closure

We reserve the right to suspend or close your istana1 account if we detect suspicious activity, breach of our terms, potential fraud, or non-compliance with applicable regulations. Suspected violations include:

• Using false identity documents or misrepresenting your location
• Creating multiple accounts to circumvent our systems
• Money laundering or attempting to use istana1 for illegal fund transfers
• Abusive behavior toward our staff or other users
• Collusion or manipulation of game outcomes

If your account is suspended, you retain the right to request a review of our decision by contacting our support team. We will provide a clear explanation of the suspension reason within a reasonable timeframe.

Deposits, Withdrawals, and Bonus Terms on istana1

Deposit mechanics and payment processing

We process deposits through eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (e-wallets), and mobile banking, local payment, online payment, e-wallet (bank virtual accounts). E-wallet deposits are instant—funds appear in your istana1 balance within seconds to minutes of authorization. Bank virtual account transfers typically confirm within minutes to an hour depending on your bank's settlement speed. We do not charge deposit fees, though your payment provider may apply charges at their discretion. We log every deposit with a timestamp and payment confirmation code. You can review your deposit history anytime in your account statement.

Withdrawal conditions and compliance review

Withdrawals on istana1 are processed only to the same payment channel through which you deposited. When you request a withdrawal, you specify the amount and our system verifies that your destination account matches your verified identity. Our compliance team then reviews your request during standard business hours. We verify that your account shows no suspicious activity and that the withdrawal amount does not exceed your available balance. E-wallet withdrawals typically clear within hours of approval. Bank withdrawals may take one additional business day due to banking settlement schedules. During public holidays (Idul Fitri, Idul Adha, Imlek), processing may extend by one to two business days.

We do not guarantee fixed withdrawal timelines. Review windows, banking delays, and public holiday closures may extend processing. If your withdrawal does not complete within the expected timeframe, contact our support team with your withdrawal request ID and transaction reference number.

Bonus and promotional terms

We occasionally offer promotional bonuses tied to deposit thresholds or specific events (Liga 1 tournaments, Piala AFF seasons, public holidays). Any bonus offer includes specific terms—eligibility criteria, playthrough requirements, expiration dates, and game restrictions. We communicate these terms clearly when you qualify for a bonus. You are responsible for reviewing bonus terms before accepting. Bonuses are not withdrawable as cash but may contribute to your playable balance subject to stated conditions. If you violate bonus terms—such as attempting to withdraw bonus funds before meeting playthrough requirements—we may void the bonus and forfeit any associated winnings.

Dispute resolution and limitation of liability

If you dispute a transaction, game outcome, or account balance on istana1, contact our support team with detailed information. We maintain logs of all account activity and game results, and we review disputes thoroughly. If our investigation determines that an error occurred on our part, we will correct your balance. If our logs confirm accuracy, we will explain our findings. We cannot reverse transactions or game outcomes based solely on player assertion—our systems maintain authoritative records.

We limit our liability to the amount you have deposited into your istana1 account. We are not liable for indirect, incidental, or consequential damages, including lost profits or reputational harm. Our platform operates subject to technical limitations, internet connectivity, and external service provider performance—we are not responsible for outages caused by factors outside our direct control.

Prohibited conduct and enforcement

We prohibit:

• Use of automated tools, bots, or scripts to access istana1
• Attempts to reverse-engineer or disrupt our systems
• Harassment of staff or other users
• Sharing your account with others or using others' accounts
• Trading, selling, or transferring your account to third parties

Violations result in account suspension or permanent closure. We retain all funds in closed accounts pending investigation.

Amendment of terms

We reserve the right to amend these terms at any time. We notify you of material changes via email or in-app notice. Continued use of istana1 after such notice constitutes your acceptance of the updated terms. If you do not agree with amendments, you should close your account.

Contact and support

For questions about these terms or your account on istana1, contact our support team through the in-app messaging feature or email. We respond to inquiries during standard business hours. For jurisdictional or legal concerns, we recommend consulting local authorities or a qualified legal professional.